Reflections from TechnologyOne’s conversations with the higher education sector

In partnership with Wonkhe

Over the past few weeks, Wonkhe convened two complementary conversations with leaders from across UK higher education: a sector roundtable followed by a webinar exploring effective financial governance.

TechnologyOne was pleased to sponsor and facilitate these discussions, supporting space for open, honest dialogue and shared learning across the sector.

Taken together, these conversations painted a candid, thoughtful, and at times challenging picture of a sector operating under unprecedented financial pressure, heightened scrutiny, and deep uncertainty.

What stood out was not only the scale of the challenges universities are facing, but a growing recognition that how institutions use data and make decisions may be just as important as the decisions themselves.

Watch the webinar on demand

Financial governance in a changed environment

Across both conversations, there was clear agreement that financial governance has moved firmly up the institutional agenda. Boards are asking sharper questions; regulators are paying closer attention, and executive teams are being asked to justify decisions with greater clarity and confidence than ever before.

That said, while financial governance is a shared concern, the pressures shaping it vary wildly from one institution to the next. Participants described a wide range of starting points: some grappling with legacy systems and manual reporting, others managing the complexity that comes with scale, international exposure, or research intensity.

What unites them is the need to make sound decisions in an environment where volatility has become the norm.

There was a clear understanding that many of the sector’s challenges are structural rather than managerial. Governance alone cannot resolve underfunded teaching, volatile international markets, or shifting demographics. Yet there was also recognition that weaknesses in governance, particularly around oversight and forecasting, can deepen financial fragility and delay necessary action.

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From optimism to realism

A recurring theme across both discussions was the role of optimism in financial planning. While ambition and confidence clearly matter, there was broad acknowledgment that overly optimistic forecasting can work against effective governance.

Contributors reflected on the danger of assuming that growth will always solve underlying pressures, whether through international recruitment, expansion into new markets, or future efficiencies.

When optimism is not balanced with scenario planning and honest downside analysis, it can postpone tough decisions and increase longer-term vulnerability.

What emerged instead was a strong case for realism. Not pessimism, but disciplined thinking about what happens if assumptions don’t hold.

Institutions shared how they are integrating risk appetite and structured risk management into financial planning, using scenario modelling, stress testing, and early warning indicators as practical tools to support better conversations between executives and boards.

These approaches allow boards to make informed decisions about which risks are acceptable and which require mitigation, helping to balance ambition with prudence.

“One of the strongest themes to emerge was the importance of culture and tone from the top. Building cost consciousness, challenging assumptions, and moving away from the belief that growth alone will solve systemic issues are now essential to effective financial governance.”
Vice President of Education UK at TechnologyOne

Governance as a system, not a committee

One of the most striking insights from the webinar was the challenge to the idea that governance is synonymous with the governing body alone. Instead, effective financial governance was consistently described as a system shaped by data, processes, people, and culture.

Good management information, participants argued, is essential but insufficient on its own. Finance teams must be able to translate complex data into insight, enabling non-financial leaders to genuinely engage with the numbers. At the same time, senior leaders must take shared responsibility for financial sustainability, rather than viewing it as the sole domain of finance.

Boards clearly play a critical role in this system, but only when they are equipped with the right information, in the right form. Too much detail can obscure risk just as easily as too little. What boards need is clarity: a clear view of trends, assumptions, risks, and the ‘so what’ that supports sound and strategic judgment.

Culture, trust, and the quality of challenge

Both the roundtable and webinar highlighted just how important culture is to effective financial governance. Institutions spoke openly about the need for psychological safety – environments where finance leaders can be honest about challenges, and where boards can ask difficult questions without triggering defensiveness.

Constructive challenge, it was suggested, depends less on technical expertise alone and more on trust. When boards and executives share a common understanding of financial reality, scrutiny becomes more enabling than adversarial.

There was also reflection on the changing expectations placed on governors. Universities are complex, high-risk organisations, yet governance models have not always evolved at the same pace.

Issues such as time commitment, sector understanding, and board capability are becoming increasingly pressing, with some institutions questioning whether traditional voluntary models remain sustainable.

Data and the cost of inertia

A consistent message was the growing burden of manual processes. Even where systems are in place, reporting is often labour-intensive, fragmented, and reliant on individual expertise rather than institutional capability.

This matters because the cost of “doing nothing” is rising. Manual reporting limits effective scenario planning and consumes capacity that could otherwise be spent on insight and strategy. In a volatile environment, delayed or unclear information can directly undermine good governance.

Participants spoke about the need to simplify: fewer reports, clearer metrics, and a stronger emphasis on forward-looking insight rather than retrospective explanation. Data, they argued, should not simply describe what has happened, but actively help shape what happens next.

Navigating uncertainty together

Perhaps the most encouraging takeaway was the openness with which leaders shared experiences. There was a strong sense that no institution has all the answers and that learning together is essential.

Whether discussing regulatory scrutiny, demographic change, geopolitical risk, or long-term sustainability, participants recognised that collaboration and shared learning will be critical in navigating the years ahead.

“While the environment is undeniably challenging, it is also creating opportunities for finance and professional services leaders to take a more strategic seat at the table – shaping not just reporting, but wider institutional thinking.
As partners, these reflections matter deeply to us. They remind us that technology alone is never the answer. Effective governance relies on clarity, confidence, and connection, and our role is to support institutions in achieving those things: simplifying the complex, elevating insight over information, and ensuring systems never get in the way of good decision-making.”
Vice President of Education UK at TechnologyOne

Looking ahead

These conversations reinforced a simple but powerful insight: effective financial governance is not about more control, more reporting, or more compliance. It is about better understanding, better conversations, and better decisions – all supported by systems and data that enable clarity rather than complexity.

At TechnologyOne, our role is to support institutions in addressing many of the challenges raised through these conversations. Helping simplify the complex, elevate insight over information, and ensure that systems never get in the way of good governance.

As the sector continues to adapt to a challenging and uncertain future, we look forward to continuing these conversations and working alongside universities as they build resilient, transparent, and sustainable models for the years ahead.

Watch the webinar on demand today

View the full webinar recording and hear expert perspectives on strengthening financial governance in higher education.

Exploring Effective Governance of University Finances

Read James Coe’s reflections, Associate Editor at Wonkhe, on effective financial governance
Effective finance governance is about balancing high-quality data with managing existential uncertainty