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Designing the AI-enabled University

Closing the gap between AI ambition and institutional readiness.

How can universities turn their AI ambition into meaningful outcomes?
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Artificial intelligence is creating new opportunities for universities to improve decision-making, enhance the student experience and give staff more time for higher-value work. But realising this potential depends on having the right foundations in place.

New Forrester research, commissioned by TechnologyOne and based on a survey of over 300 UK higher education leaders, reveals a significant gap between AI ambition and institutional readiness.

Just 18% of UK education leaders say their current systems can support AI-driven capabilities without major investment.

This paper, produced by TechnologyOne and AHEP, explores how universities can strengthen their technology, data and operating foundations, while ensuring their people and processes are ready to make the most of what AI can offer.

The research highlights several areas for university leaders to consider:

  • Strengthen the foundations: Understand how modern, connected systems and high-quality data can support the AI capabilities universities want to develop.
  • Connect people, processes and technology: Explore how greater collaboration across professional and academic communities can enable more joined-up ways of working.
  • Build workforce capability: Consider the skills, training and support staff need to make effective use of existing systems and emerging AI capabilities.
Designing the AI-enabled University Report

Download the paper to explore